After-Hours IT Support. We Don't Sleep.
Built for Houston.
When something breaks at midnight, we triage the issue, contact your vendors, and keep escalating until it's resolved — while you sleep.
Issue reported
POS system not responding
Summary delivered
Resolved in 47 min
Serving Greater Houston
From request to resolution —
automated at every step
Every incident follows a clear, AI-assisted path so nothing falls through the cracks.
Request comes in
You call, email, or submit a form. We acknowledge within minutes and start reviewing the issue immediately.
Small team. Big capability.
We punch above our weight.
We use the same tools large IT firms use — built into how we work, not bolted on. Local business prices, enterprise-level follow-through.
Issues prioritized automatically
Every request is classified by urgency and routed to the right vendor contact — fast, systematic, nothing missed.
We never go offline
Every open incident is monitored around the clock. We don't clock out at 5 PM — that's the whole point.
Always on. Never missed.
We track vendors so you don't
If a vendor goes quiet, we detect the silence and follow up — or escalate to the next contact before you even notice the delay.
Written reports, auto-generated
Every incident ends with a plain-English summary — what broke, what we did, timeline, next steps. Delivered to your inbox automatically.
How we compare to
traditional IT support
Most IT firms don't pick up after 5 PM. We built this service specifically for that gap.
“I saw small business owners losing customers because no one picked up the phone after 5 PM. I built Arain Systems to fix that. It's just me — but I'm set up to work at the speed of a team of five.”
Hammad Arain
Founder, Arain Systems · Greater Houston
Your first incident is completely free. No credit card.
Simple, flat monthly plans
No hourly billing. No surprise fees. Pay one flat rate and submit requests whenever you need them.
For smaller businesses that want simple standby support.
- Up to 3 requests/month
- Standard response priority
- Smart triage on every request
- Incident summary included
Most popular for growing local businesses.
- Up to 8 requests/month
- Faster response priority
- Smart triage + vendor tracking
- Incident summary included
Maximum coverage for businesses that can't afford downtime.
- Up to 15 requests/month
- Highest response priority
- Full coverage, maximum speed
- Incident summary included
One real issue. No monthly commitment. Includes a written incident summary.
Your first incident
is on us.
No contract. No commitment. See exactly how we work before deciding anything.
Submit Your First RequestFree · No credit card · Greater Houston area
Serving Greater Houston
Katy, Sugar Land, Pearland, Richmond, Missouri City, Cypress, The Woodlands, Friendswood, League City, Baytown, and surrounding communities.
Coordination handled remotely. On-site availability in Greater Houston when needed.